ISI YACU REFUND AND CANCELLATIONS POLICY

At Isi Yacu, we strive to ensure complete satisfaction with every purchase made through our online platform. We understand that sometimes situations arise where a refund or cancellation may be necessary. To facilitate smooth transactions and maintain transparency, we have outlined our refund and cancellation policy below:

1. Cancellations:

Orders can be canceled within 24 hours of placement. After this time frame, cancellations may not be possible as the processing of the order may have already begun.

To cancel an order, customers must contact our customer service team at info@isiyacu.com/+250790803525 with the order details.

2. Refunds:

Refunds will be provided in accordance with the following conditions:

If the order is canceled within 24 hours of placement, a full refund, less transactional charges, will be issued.

If the order has already been shipped, customers may return the item(s) in accordance with our Returns Policy (link to Returns Policy) to initiate the refund process.

Refunds will be processed using the original method of payment unless otherwise specified by the customer.

Please allow between 7 -14 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

3. Exceptions:

Customized or personalized items may not be eligible for cancellation or refund, as they are made specifically to customer specifications. v

Certain perishable or consumable goods may not be eligible for return or refund due to health and safety reasons. v

Digital products, once downloaded or accessed, may not be eligible for refunds.

4. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer service team immediately upon receipt. v

We may require photographic evidence of the damage or defect to process a refund or replacement.

Once the damage or defect is verified, we will provide instructions for returning the item and arrange for a replacement or refund.

5. Changes to Orders:

Changes to orders (such as modifications to products, quantities, or shipping address) may be possible within the first 24 hours of order placement.

To request changes to your order, please contact our customer service team at info@isiyacu.com/+250790803525 with the order details.

6. Contact Us:

If you have any questions or concerns regarding our refund and cancellations policy, please don’t hesitate to contact our customer service team at info@isiyacu.com/+250790803525.

Please note that by placing an order with Isi Yacu, you agree to abide by the terms and conditions outlined in this refund and cancellations policy. This policy is subject to change without prior notice, and any updates will be reflected on our website.